Day: 16 July 2020

Chatbots vs Personal Customer Support [What’s right for you]

As customers, we are used to conversing with bots when we call/message the customer support of any brand. In fact, we expect to first come in contact with a bot. As customers, I’m sure we have all also faced situations where we needed urgent support but got stuck playing merry-go-round with an automated system (call […]